On Thursday 2/7, ResellerRatings updated how it calculates and displays merchant ratings. The main goal for the change was to improve accuracy for consumers, and to simplify the user experience to avoid confusion. In terms of the algorithm itself, a merchant’s rating has long been calculated as the simple average of reviews received from customers. [...]

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Here is why you shouldn’t fear bad reviews:

1. It’s all about the ratio of positive to negative. If you provide overall quality service, generating tons of reviews is the secret to success: reviews volume increases the ratio of positive to negative, pushes negative reviews off the first page of reviews, and decreases the statistical impact of one review. Newegg.com has 350 bad reviews, yet they have a 9.8/10 rating thanks to their 30,000 positive reviews. Consumers are smart and they see the big picture. If your focus is making every experience great, then it will organically create positive reviews that will lower the impact of a few negative reviews.

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As the holiday shopping season quickly approaches, many internet retailers are signing up with ResellerRatings to polish up their ratings with the ResellerRatings’ exit survey, since 95% of all exit survey sourced reviews are positive, on average. Great ratings and reviews are key to influencing consumers to purchase, according to a new research study, conducted by Cone.

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On the weekend of August 20, 2011, HP announced a firesale and liquidation of their HP TouchPad tablet, dropping the price from $499.99 to $99. Retailers instantly adopted the new pricing. One such retailer, OnSale, sells its HP TouchPad tablets through Amazon. Within minutes of the TouchPad price decrease, Amazon accepted more than 100,000 orders [...]

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microsoft office 2007 instant download for cheap The secret’s out: ResellerRatings.com has been redesigned! Just in time for the holidays, too. Our team has been working day and night over the past year to overhaul the entire site. New design. New backend. New star rating. New survey form. New navigation. New search features. The Beta version [...]

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City: New York, NY Company: bhphoto.com Hosts: Henry Had a great time exploring B&H Photo Video Pro Audio in Manhattan. A superstore (both online and IRL!) that’ll light up the eyes of any media enthusiast. They’re on top of their game with an unbeatable selection, the lowest prices and stellar customer service. But don’t take [...]

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photoshop cs6 City: Boston, MA Company: Karmaloop.com Hosts: Sidney & Ian Got to peak in on a fashion photoshoot at KARMALOOP.com during my ResellerRatings visit! Just like many of the great Merchant Members I’m vising on my tour, Karmaloop goes the extra mile to photograph all their products in-house and from many different angles. work [...]

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City: Elkhorn, NE Company: FatBrainToys.com Hosts: Karen & Mark FatBrainToys is a family business dedicated to fun and educational toys for kids. Husband and wife team pride themselves on superior customer service the old-fashioned way-from personalized recommendations to wrapping with care. When entering the world of online reputation management, owner Mark Carson said, “I knew [...]

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cures for tinnitus City: Boulder, CO Company: DrillSpot.com Hosts: Monika & Shad Visited with the great people at DrillSpot.com yesterday! We love companies like them at ResellerRatings! DrillSpot is an online distributor of industrial supplies and hardware. An thriving energetic startup, DrillSpot has focused their attention on ResellerRatings since 2007 to manage their online reputation. [...]

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custom writing service It’s October and I am embarking on the ResellerRatings Merchant Member Autumn Tour! I will be traveling around the USA visiting a few of ResellerRatings’ top Merchant Members this month to see how they are using ResellerRatings everyday. Sometimes working at a web company feels like a lot of clicking and typing. [...]

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